Every breakdown costs you $5,000.

If we don’t send you a single alert about a repair or maintenance item (fault code, oil change due, brake inspection, battery low, etc.) in your first 90 days, email justin@odomotive.comand we refund every dollar you’ve paid. Across 25–100 trucks monitored 24/7, that’s nearly impossible — but if it happens, the refund is automatic. Activity log proves both sides.

Yes. Service writers we’ve called have rebooked with us a second time without realizing it was an AI the first. The AI announces itself (“Hi, I’m Odo, an AI assistant…”) because the law requires it. The 5% who hang up route to a human dispatcher. You don’t lose anything.

Tap cancel in settings. Done. No prorated tricks. Your data exports clean to CSV. You’re out. No three‑week call with a “retention specialist.” We hate that as much as you do.

Flip the AI‑calling switch off in settings. We just text you the alert and you call the shop yourself. You still get the 24/7 monitoring and the rule engine. Same price either way.

Monitoring starts the moment Geotab is connected — Odo polls every 60 seconds. When the first alert fires depends entirely on what your trucks throw — could be minutes, could be weeks. The 90‑day money‑back guarantee is built around that uncertainty: if we don’t surface a single alert in your first 90 days, you get a full refund.

Read‑only access. On a 60‑second cadence we pull fault codes (DTCs), odometer readings, engine hours, battery voltage, and engine coolant temperature. We also do event‑triggered position reads around scheduled shop appointments so we can auto‑confirm drop‑off — those positions are checked against your shop’s geofence and never stored. We don’t pull route history, trip records, driver behavior, speed events, harsh‑braking events, hours‑of‑service data, fuel transactions, or dashcam footage. Disconnect anytime; the access token revokes instantly and we drop your data within 30 days.

Preventive maintenance runs on a fixed schedule — every 5,000 miles, every 3 months, whatever the manual says. It over‑services healthy trucks and misses random failures because the schedule doesn’t know what your truck is actually doing. Predictive maintenance reads real‑time fault codes and service‑ interval data and only fires when the data says something needs attention. Odomotive is predictive: we catch faults the second they fire, project upcoming services from your actual mileage, and book the shop without you opening a dashboard. Predictive is preventive’s smarter younger sibling — same goal, far less waste.

We retry the SMS once after an hour. Still nothing? The alert routes to your dispatcher’s phone if you’ve set that up. Otherwise it lands in your “Snoozed” queue with a 24h check‑back. Nothing books without a YES from someone on your team.

He leaves a voicemail with the truck #, vehicle, issue, and his callback number. Waits an hour. Retries up to 3 times at the primary shop. After that he cascades to your backup shop. You see every attempt timestamped in the activity log.

We are. Odo confirms truck, mileage, issue, and shop in plain English before he calls anyone. If something’s wrong — wrong shop, wrong day, anything — cancel from the dashboard or text him to fix it. If a misbooking ever costs a founding partner real money, we cover it. Written into the founding‑partner terms.